What are your staff doing behind closed doors? I treated myself to microdermabrasion facial and played the normal client in a local salon. We were… Read More »What are YOUR staff doing behind closed doors?
I LOVE great customer service! When I see it, I make sure that I acknowledge it as I really do appreciate it as it can… Read More »Your Customer Service Sucks
I’ve found this crazy thing that has happened to me over the years. It’s really weird. It’s hard to explain but I’m going to give… Read More »Perception of Money
I’ve been trying to write this post for some time now but just never seem to have gotten it finished – tonight I have! I… Read More »My Confession
You know that pain in the arse client that you have in your salon? That one that no matter what you do, she is just… Read More »FIRE Your Clients
Who do you take advice from when it comes to your business? Do you listen to your partner? Do you take on board what your… Read More »WARNING!!! FREE ADVICE = BAD ADVICE
So you’ve been trying everything to get new clients in the door so you can be busy like some of the other salons you see.… Read More »Why Your Marketing SUCKS!
Ok so I’m writing this to touch on something that I think we all struggle with as salon owners and it stops us from moving… Read More »Why you are Pissed at ME
I was told by my mentor to write this about the one thing that I am most scared about people finding out about me. I… Read More »I am a Liar and a Fraud