I LOVE great customer service!
When I see it, I make sure that I acknowledge it as I really do appreciate it as it can be not very common lately.
Just last week I ordered a new clothesline. You know those old school Hills Hoist ones that you use to swing on as a kid? Well it shits me when you can’t even fit a sheet on a clothes line properly or only fit one load of washing on it.
The last house we bought had this TINY wall clothes line that filled up with half a load of washing, I replaced it with one of the Hills Hoyce ones within the first week.
The latest house that we bought was a bit of a step up but not by much. So I’ve just ordered my second line from this company within 18 months.
First point of their great customer service is that the rewarded me with a $15 off Gift Voucher for purchasing with them again.
I was cheering, because who doesn’t love a little saving!
Plus the massive gigantic line was on sale this month too! BONUS!
Anyway so I was putting this order in online at night time, they sent me a confirmation email of my order and I was just going to sit back and wait for it to arrive.
Then the next morning I get this text message from the company with a PERSONALISED VIDEO Message thanking me for purchasing from their company and that they are a small family operated business that appreciates my business.
I was WOWED!
That is great customer service as far as I am concerned, they went the extra mile.
My clothesline was delivered today, but in the last week since I got that message I have told numerous people about it. Most of them saying that they didn’t even know that you could buy those clothes lines anymore.
So let me ask you this, what are you doing in your salon to go the extra mile for people and leave that kind of lasting impression?
What would it mean for your business if you had YOUR clients talking to people about you and how impressed they are?
What would be the longterm effects to your business of having left that kind of impact in your clients minds?